1. Who we are
The operator of this website (referred to here as “we”, “us”) processes personal data to run the shop, fulfil orders, and support you. Contact details appear in the site footer and on your order communications.
2. Data we collect
- Account & checkout: name, phone, email, delivery address, billing address where required.
- Orders: items purchased, amounts paid, payment status references from our payment partner (we do not store full card numbers on our servers).
- Technical: IP address, browser type, device hints, and cookies as described below.
- Support: messages you send us by email or forms related to orders or complaints.
3. How we use data
- To create and deliver your orders, including sharing address details with couriers.
- To process payments through certified gateways (for example SSLCOMMERZ) under their terms.
- To respond to questions, returns, and complaints.
- To secure our website, prevent fraud, and meet legal record-keeping duties.
- Where allowed, to improve our catalog and user experience using aggregated or anonymised analytics.
4. Cookies & similar technologies
We use cookies for essential functions (such as keeping your session and cart), remembering preferences where applicable, and measuring basic traffic patterns. You can control cookies through your browser settings; blocking essential cookies may limit checkout or login features.
5. Sharing
We share data only with service providers who help us operate the store — such as payment processors, delivery partners, email delivery, or hosting — and only as needed for those services. We may disclose information if required by law or to protect rights and safety.
6. Retention
We keep order and accounting records as long as necessary for fulfilment, warranties, tax, and dispute resolution, then delete or anonymise where appropriate. Marketing-related data is kept only while you remain opted in or until you withdraw consent.
7. Security
We use reasonable technical and organisational measures (HTTPS, access controls, updates) but no online service is risk-free. Please use strong passwords and protect access to your email account used for orders.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. Contact us using the email below; we may need to verify your identity before fulfilling requests.
9. Children
Our shop is intended for adults purchasing household goods. We do not knowingly collect data from children without parental consent.
10. Changes
We may update this policy from time to time. The “last updated” notion is reflected when we publish changes on this page; continued use after changes means you accept the revised policy where the law allows.